How can we help?
Email fernlyfarm@gmail.com. Tell us your phone model and what happened, and we'll reply within two working days.
Common questions
How many free scans do I get?
The free plan includes a few plant IDs and health checks each month; the app shows how many are left. A photo with no plant in it, or an identification too unsure to use, doesn't count. The limits reset on the 1st of each month.
My reminders or frost alerts don't arrive
Check that notifications are allowed for Fernly in your phone's settings, and that device alerts are on for the reminder (open the reminder and turn on device alert). Frost and heat alerts need a city and local weather in Settings, and use the forecast from your last visit, so open Fernly every few days.
How do I move my garden to a new phone?
Sign in on the new phone (Settings → Account) with the same email, Google or Apple account, and Fernly offers to restore your backup, photos included. Backup needs a signed-in account; guest accounts aren't backed up. You can also export your data from Settings and keep the file.
How do I restore a purchase?
Open Settings → Fernly Plus → Restore purchases, signed in to the same App Store or Google Play account you bought with.
How do I cancel my subscription?
Cancel in your App Store or Google Play subscription settings, or on the Plan page if you bought it on this website. Deleting the app or your account doesn't cancel a store subscription. Refunds for store purchases are handled by Apple or Google.
How does plant-sitting work?
Open Settings → Plant-sitting, pick the dates and share the code. Your sitter opens Fernly, enters the code and sees what to do each day. When they tick a task off, it's marked done in your garden the next time you open the app. The code stops working after the end date.
The identification is wrong
Take another photo in daylight with one plant filling the frame, and include leaves and any flowers. Several photos from different angles help. Results are estimates; check distinguishing features before you rely on one.
How do I delete my account and data?
In the app: Settings → Account → Delete account. Without the app: see Delete your account.