Delete your Fernly account
This page explains how to delete your account in Fernly, the plant care app for iPhone, Android and the web, and what happens to your data. Deleting your account is permanent.
How to delete it
- In the Fernly app: open Settings → Delete account.
- On the website, without the app: sign in with your email and password, then choose Plan → Delete account. Forgot your password? Use “Forgot password” on the sign-in form first.
- Can't sign in? Email fernlyfarm@gmail.com from the email address on your account and ask us to delete it. We'll confirm the request with that address and delete the account within 30 days.
If you use Fernly as a guest (without an email address), there's no password we can check, so only the app can delete a guest account: Settings → Delete account. Removing the app from your phone deletes what's stored on the phone, but not the account.
You'll be asked to confirm it's you (sign in again) before the account is deleted. If you're the only owner of an organization, make someone else an owner or delete the organization first.
Subscriptions
- Plans bought on this website (card or UPI) are cancelled for you. There's no refund for the current period.
- App Store and Google Play subscriptions aren't cancelled when you delete your account. The store keeps charging you until you cancel it there: App Store subscriptions · Google Play subscriptions. Cancel before you delete your account.
What's deleted
Straight away: your profile and sign-in, your garden (plants, spaces, care tasks and recovery journals), scan history and monthly scan counts, organization memberships and roles, invitations you sent, notification settings and in-app messages.
What we keep
- Purchase records, for 8 years, because tax and accounting law requires it. They're no longer linked to you: no account, name or email.
- Security logs, for 12 months, to investigate fraud and abuse. Your IP addresses, email and sign-in id are removed from them.
- Stripe, Razorpay, Apple and Google keep their own records of payments made through them, under their own policies.
Data on your phone
The app keeps your garden, photos and reminders on your phone. Delete them with Settings → Delete local data or by removing the app.